Refund policy
Return & Refund Policy
Last updated: October 20, 2026
We want you to love your order. If something isn't right, email us at contact.paleste@gmail.com with your order number and we'll sort it out.
1. Wrong size? Free exchange
If your set doesn't fit, contact us within 30 days of delivery and we'll send you a different size free of charge. You don't need to send the first one back. Free size exchanges are limited to one per order. The new size ships with our normal delivery times.
2. Changed your mind? 30-day returns
- Contact us within 30 days of delivery before sending anything back.
- Items must be unworn, unwashed and in their original condition, with tags attached.
- We'll send you the return address. Return shipping is paid by you, and we recommend a tracked service.
- Once your return arrives and is checked, we refund the price you paid for the returned item(s) to your original payment method.
3. Damaged, faulty or wrong item
Contact us within 14 days of delivery with your order number and a photo of the item. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to return the item.
4. Bundles
If you return part of a bundle (for example 1 set from a 2-set bundle), the refund is based on the per-set bundle price you paid.
5. Cancellations
Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped it can't be cancelled, but you can return it as described in section 2.
6. Refund timing
Approved refunds are issued within 3 business days to your original payment method. Your bank or card provider may take a further 5–10 business days to show it.
7. Not eligible for return
- Items that have been worn, washed or damaged after delivery
- Requests made more than 30 days after delivery
8. Your legal rights
This policy does not limit any rights you have under the consumer protection laws that apply to you.
Contact
Paleste · contact.paleste@gmail.com
We reply within 1–2 business days.