Shipping policy

PALESTE — SHIPPING POLICY

Last Updated: February 24, 2026

Website: https://paleste.store

1. OVERVIEW

This Shipping Policy ("Policy") describes the terms, conditions, procedures, and timeframes associated with the shipping and delivery of products purchased from Paleste through our website at paleste.store. By placing an order on our Site, you acknowledge that you have read, understood, and agree to the terms of this Shipping Policy.

This Shipping Policy should be read in conjunction with our Terms of Service, Privacy Policy, and Return & Refund Policy, all of which are available on our website and incorporated herein by reference.

We strive to process and ship all orders as quickly and efficiently as possible. However, please note that all shipping and delivery timeframes stated in this Policy are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control.

2. ORDER PROCESSING

2.1 Processing Time

All orders are subject to verification and processing before shipment. Our standard order processing time is one to three (1–3) business days after payment has been successfully confirmed and authorized.

"Business days" are defined as Monday through Friday, excluding the following U.S. federal holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Juneteenth
  • Independence Day (July 4th)
  • Labor Day
  • Columbus Day / Indigenous Peoples' Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

Orders placed on weekends (Saturday or Sunday) or on federal holidays will begin processing on the next available business day.

2.2 Order Cut-Off Time

Orders placed before 12:00 PM Central Standard Time (CST) on a business day will typically begin processing the same business day. Orders placed after 12:00 PM CST or on a non-business day will begin processing on the next business day.

Please note that these are general guidelines. Actual processing start times may vary depending on order volume, product availability, payment verification, and other factors.

2.3 Payment Verification

Orders may be held for additional verification to protect against fraud and unauthorized transactions. If additional verification is required, we will contact you via the email address associated with your order. Failure to respond to a verification request within forty-eight (48) hours may result in the cancellation of your order.

Payments are accepted via Shopify Payments (Visa, Mastercard, American Express, Discover, and other accepted credit/debit cards), PayPal, and HitPay. Your order will not be processed until payment has been fully authorized and confirmed by the applicable payment provider.

2.4 Processing Time Disclaimer

Processing times are separate from and in addition to shipping transit times. The total time from placing your order to receiving your package includes both processing time and carrier transit time. For example, if processing takes two (2) business days and shipping takes five (5) business days, you should expect delivery approximately seven (7) business days after placing your order.

3. SHIPPING DESTINATIONS

3.1 Domestic Shipping (United States)

We currently ship to all fifty (50) U.S. states, the District of Columbia (Washington, D.C.), and the following U.S. territories (subject to carrier availability):

  • Puerto Rico
  • U.S. Virgin Islands
  • Guam
  • American Samoa
  • Northern Mariana Islands

Please note that shipping to Alaska, Hawaii, and U.S. territories may be subject to longer transit times and/or additional shipping charges compared to shipments within the continental United States (the 48 contiguous states and Washington, D.C.).

3.2 International Shipping

At this time, we primarily serve customers within the United States. International shipping availability may vary and is subject to change. If international shipping is available for your location, applicable shipping options and rates will be displayed at checkout.

If you are an international customer and do not see shipping options available for your country at checkout, we are unfortunately unable to ship to your location at this time. Please contact us at contact.paleste@gmail.com for inquiries about international shipping availability.

3.3 Restricted Destinations

We are unable to ship to certain destinations due to carrier restrictions, legal restrictions, trade sanctions, or logistical limitations. Orders placed with shipping addresses in restricted destinations may be cancelled, and a full refund will be issued. See Section 15 (Shipping Restrictions & Prohibited Destinations) for additional information.

4. SHIPPING METHODS, TIMEFRAMES & RATES

4.1 Available Shipping Methods

We offer the following shipping methods, subject to availability and your shipping destination. Available shipping options and their associated costs will be calculated and displayed at checkout based on your order details and shipping address.

Shipping Method Estimated Transit Time Estimated Cost
Standard Shipping (Continental U.S.) 7–15 business days Calculated at checkout (or free with qualifying promotions)
Expedited Shipping (Continental U.S.) 5–10 business days Calculated at checkout
Express Shipping (Continental U.S.) 3–7 business days Calculated at checkout
Standard Shipping (Alaska, Hawaii, U.S. Territories) 10–20 business days Calculated at checkout

Shipping methods and pricing are subject to change without notice. Actual available options will be displayed at checkout.

4.2 Shipping Carriers

We partner with reputable third-party shipping carriers to deliver your orders, which may include but are not limited to:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • FedEx
  • DHL eCommerce
  • Other regional or specialized carriers

The carrier used for your order is determined at our discretion based on your shipping address, package weight and dimensions, selected shipping method, and carrier availability. We do not guarantee that a specific carrier will be used for your order unless explicitly stated at checkout. We reserve the right to change carriers at any time without prior notice.

4.3 Estimated Transit Times

All transit times listed above and at checkout are estimates only and are measured in business days beginning from the date the order is shipped (i.e., when the carrier takes possession of the package), not from the date the order is placed. Estimated transit times do not include order processing time (see Section 2).

Actual transit times may vary depending on:

  • Your geographic location and proximity to the shipping origin.
  • The shipping carrier and method selected.
  • Carrier capacity and operational conditions.
  • Weather conditions and natural events.
  • Customs clearance (for shipments to U.S. territories or international destinations).
  • Holidays and peak shipping periods.
  • Carrier service disruptions, delays, or route changes.
  • Incomplete or incorrect address information.

Paleste does not guarantee delivery dates or delivery times. We are not liable for any delays in delivery caused by the shipping carrier or by circumstances beyond our reasonable control.

4.4 Shipping Rate Calculation

Shipping rates are calculated dynamically at checkout based on one or more of the following factors:

  • Total order weight and package dimensions.
  • Shipping destination (city, state, ZIP code, country).
  • Selected shipping method.
  • Active promotions or free shipping thresholds (if applicable).
  • Carrier rate schedules.

Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product, item not as described). Please refer to our Return & Refund Policy for additional details.

5. SHIPPING CONFIRMATION & ORDER TRACKING

5.1 Shipping Confirmation Email

Once your order has been shipped and the carrier has taken possession of your package, you will receive a shipping confirmation email at the email address associated with your order. This email will include:

  • Your order number.
  • The shipping carrier name.
  • Your tracking number.
  • A link to track your shipment on the carrier's website or through our Site (if available).
  • Estimated delivery date (as provided by the carrier, if available).

If you do not receive a shipping confirmation email within five (5) business days of placing your order (excluding weekends and holidays), please:

  1. Check your spam, junk, or promotions folder.
  2. Verify that the email address on your order is correct.
  3. Contact us at contact.paleste@gmail.com with your order number for assistance.

5.2 Order Tracking

You may track the status of your shipment at any time using the tracking number provided in your shipping confirmation email. Tracking information can typically be accessed through:

  • The shipping carrier's website (e.g., USPS.com, UPS.com, FedEx.com, DHL.com).
  • Your Paleste account dashboard (if you created an account at checkout).
  • The Shopify order status page linked in your confirmation email.

5.3 Tracking Delays & Discrepancies

Please allow twenty-four to seventy-two (24–72) hours after receiving your shipping confirmation email for tracking information to become active and populate in the carrier's system. During this period, tracking may show as "label created," "pre-shipment," "awaiting carrier scan," or similar status without movement. This is normal and does not necessarily indicate a problem with your shipment.

Tracking information is provided by the shipping carrier, and Paleste has no control over the accuracy, timeliness, or availability of tracking updates. If your tracking information has not updated for seven (7) or more business days, or if you have concerns about the status of your shipment, please contact us at contact.paleste@gmail.com and we will investigate with the carrier on your behalf.

5.4 Delivery Confirmation

Delivery is considered complete when the carrier marks the shipment as "Delivered" in its tracking system. This may include delivery to your doorstep, mailbox, front porch, apartment lobby, reception desk, mail room, parcel locker, or to a person at the delivery address. If the carrier requires a signature for delivery and no one is available to sign, the carrier may leave a notice and attempt redelivery or hold the package at a nearby facility for pickup.

6. SHIPPING ADDRESS ACCURACY

6.1 Customer Responsibility

You are solely responsible for providing a complete, accurate, and deliverable shipping address at the time of checkout. This includes, but is not limited to:

  • Full legal name of the recipient.
  • Street address (including apartment, suite, unit, floor, or building number, if applicable).
  • City.
  • State.
  • ZIP code.
  • Country.
  • Contact phone number (required by some carriers for delivery).

6.2 Address Verification

Our system may use third-party address verification tools to validate and standardize shipping addresses. If our system detects a potential error or discrepancy in your shipping address, you may be prompted to confirm or correct the address before your order is submitted.

Despite these safeguards, Paleste is not responsible for orders that are delayed, returned, lost, or delivered to an incorrect address as a result of errors, omissions, or inaccuracies in the shipping information you provided at checkout.

6.3 Address Change Requests

If you need to change the shipping address on your order after it has been placed:

  • Before shipment: Contact us immediately at contact.paleste@gmail.com with your order number and the corrected address. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made once the order has entered our fulfillment pipeline.
  • After shipment: We generally cannot change the shipping address once the carrier has taken possession of the package. Depending on the carrier, a package intercept or redirect may be available at an additional cost, which will be your responsibility. Contact us as soon as possible, and we will explore available options.

6.4 Incorrect Address — Returned Packages

If a package is returned to us by the carrier due to an incorrect, incomplete, or undeliverable address provided by you:

  • We will contact you via email to obtain a corrected shipping address.
  • The package will be reshipped to the corrected address. You may be responsible for additional shipping charges incurred for reshipping, unless the address error was caused by our system or a mistake on our part.
  • If you do not respond with a corrected address within fourteen (14) calendar days of our notification, we may process a refund (less original shipping costs, if applicable) or dispose of the package at our discretion.

7. DELIVERY EXPECTATIONS & DISCLAIMER

7.1 Estimated Delivery Dates

Any estimated delivery dates or timeframes provided on the Site, at checkout, in order confirmation emails, in shipping confirmation emails, or otherwise communicated to you are approximations only and should not be relied upon as guaranteed delivery dates.

7.2 Delivery Windows

While we make every reasonable effort to ensure that your order is shipped and delivered within the estimated timeframes, we do not guarantee any specific delivery date, time, or window. We shall not be liable for any loss, damage, cost, expense, or inconvenience arising from any delay in delivery.

7.3 Delivery Instructions

If you have specific delivery instructions (e.g., "leave at back door," "deliver to reception desk," "do not leave without signature"), you may include them in the order notes at checkout or by contacting us at contact.paleste@gmail.com promptly after placing your order. We will pass these instructions to the carrier; however, we cannot guarantee that the carrier will follow specific delivery instructions, as carriers operate under their own policies and procedures. Paleste is not liable for any issues arising from the carrier's failure to follow your delivery instructions.

7.4 No Signature Required

Unless otherwise stated, our standard shipments do not require a signature upon delivery. The carrier may leave your package at your door, in your mailbox, with a household member, with a receptionist, or in another location deemed secure by the carrier. If you require signature confirmation or additional delivery security, please contact us before your order ships to discuss available options (additional charges may apply).

7.5 Multiple Deliveries

If your order contains multiple items, they may be shipped in separate packages and may arrive at different times. You will receive separate tracking numbers for each shipment (see Section 12 — Split Shipments).

8. UNDELIVERABLE, REFUSED & UNCLAIMED PACKAGES

8.1 Undeliverable Packages

A package may be deemed undeliverable by the carrier for reasons including, but not limited to:

  • Incorrect, incomplete, or invalid shipping address.
  • Expired forwarding address.
  • Recipient unknown at the address.
  • Inaccessible delivery location.
  • Failure to claim the package within the carrier's holding period.
  • P.O. Box address when the carrier does not deliver to P.O. Boxes.

Undeliverable packages will be returned to us by the carrier. Upon receipt of the returned package, we will contact you to arrange reshipment or process a refund in accordance with Section 6.4 above.

8.2 Refused Packages

If you refuse delivery of a package for any reason (other than visible damage to the outer shipping container at the time of delivery), the package will be returned to us. Upon receipt:

  • If the refusal is due to our error (e.g., wrong item shipped), we will issue a full refund including original shipping charges.
  • If the refusal is not due to our error, we will issue a refund for the product purchase price, less the original shipping charges and any return shipping costs charged by the carrier (if applicable), in accordance with our Return & Refund Policy.

8.3 Unclaimed Packages

If you fail to claim a package held at a carrier facility (e.g., post office, UPS Access Point, FedEx location) within the carrier's designated holding period, the carrier may return the package to us. The same procedures outlined in Section 8.1 will apply.

9. LOST, STOLEN & DAMAGED PACKAGES

9.1 Lost Packages

If your tracking information shows that your package is lost in transit (e.g., no tracking updates for an extended period, package marked as lost by the carrier), please contact us at contact.paleste@gmail.com with:

  • Your order number.
  • Your full name and shipping address.
  • A description of the issue.
  • Screenshots of the tracking information (if available).

We will initiate an investigation with the shipping carrier. Carrier investigations typically take five to fifteen (5–15) business days to complete, depending on the carrier. Upon conclusion of the investigation:

  • If the carrier confirms the package is lost, we will, at our discretion, either reship the order at no additional cost or issue a full refund (including original shipping charges) to your original payment method.
  • If the carrier determines the package was delivered (e.g., GPS confirmation, photo confirmation), we may request additional information from you before determining the appropriate resolution.

9.2 Stolen Packages (Porch Piracy)

We understand that package theft is a concern for many customers. However, Paleste is not responsible for packages that are confirmed as delivered by the carrier but are subsequently stolen from your delivery location. Once the carrier confirms delivery, responsibility for the package transfers to you (see Section 17 — Risk of Loss & Title).

We recommend the following precautions to reduce the risk of package theft:

  • Use a secure delivery address (e.g., workplace, staffed reception, parcel locker).
  • Sign up for carrier delivery notifications and track your shipment in real time.
  • Request that the carrier hold the package at a nearby facility for pickup.
  • Consider using a package lockbox or secure delivery service.
  • Install a security camera or doorbell camera at your delivery location.

In cases of confirmed package theft, we encourage you to:

  1. File a police report with your local law enforcement agency.
  2. File a claim with the shipping carrier (if applicable).
  3. Contact us at contact.paleste@gmail.com with your order number and any supporting documentation (e.g., police report number, carrier claim number).

While we are under no obligation to replace or refund stolen packages, we may, at our sole discretion, offer a one-time courtesy replacement or refund on a case-by-case basis. This courtesy, if extended, does not establish any precedent, obligation, or guarantee for future occurrences.

9.3 Damaged Packages

If your package or product arrives damaged, please refer to Section 7 of our Return & Refund Policy for detailed instructions. In summary:

  • Contact us within forty-eight (48) hours of delivery at contact.paleste@gmail.com.
  • Provide your order number, clear photographs of the damaged item(s) and outer packaging, and a description of the damage.
  • Do not discard the damaged item or packaging until your claim has been fully resolved.
  • We will assess the situation and offer a resolution, which may include a full refund, a free replacement, or a partial refund (at our discretion).

Failure to report damage within forty-eight (48) hours of delivery may limit our ability to file a claim with the shipping carrier and may affect your eligibility for a resolution.

10. CUSTOMS, DUTIES & INTERNATIONAL FEES

10.1 International Orders

If you place an order that requires international shipping (including shipping to U.S. territories that may be subject to customs), your shipment may be subject to import duties, taxes, customs fees, brokerage charges, and other fees imposed by the destination country's government or customs authority.

10.2 Customer Responsibility

All customs duties, import taxes, brokerage fees, value-added taxes (VAT), goods and services taxes (GST), and any other charges imposed by the destination country are the sole responsibility of the customer (the recipient of the shipment). These charges are not included in the product price or shipping charges displayed on our Site and are collected by your country's customs authority or the delivering carrier, not by Paleste.

10.3 No Liability

Paleste has no control over customs charges and cannot predict their amount, as they vary by country and are determined by your local customs authority. We are not responsible for any delays in delivery caused by customs clearance, inspection, or processing. We recommend contacting your local customs office for information about duties and taxes that may apply to your order before placing it.

10.4 Customs Documentation

We will complete and include all required customs documentation with international shipments. We declare the actual value of the goods on all customs forms and do not mark shipments as "gifts" or undervalue items on customs declarations. Requesting that we falsify customs documentation is a violation of international trade law, and we will not accommodate such requests.

11. P.O. BOXES, APO/FPO/DPO ADDRESSES & MILITARY ADDRESSES

11.1 P.O. Box Addresses

We may be able to ship to P.O. Box addresses via USPS, depending on the product size, weight, and shipping method. However, certain shipping methods and carriers (e.g., UPS, FedEx) cannot deliver to P.O. Boxes. If you provide a P.O. Box address and the selected shipping method does not support P.O. Box delivery, we may contact you to obtain an alternate physical street address, which may delay your order.

11.2 APO/FPO/DPO & Military Addresses

We are proud to ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses for our military service members and diplomatic personnel, subject to the following:

  • Shipments to APO/FPO/DPO addresses are processed via USPS only.
  • Delivery times to APO/FPO/DPO addresses may be significantly longer than standard domestic delivery times, typically ranging from two to six (2–6) weeks or longer, depending on the destination.
  • Tracking information for APO/FPO/DPO shipments may be limited once the package enters the military postal system.
  • Paleste is not responsible for delays caused by military mail processing, customs, or security inspections.

12. SPLIT SHIPMENTS

12.1 Multiple Packages

If your order contains multiple items, we reserve the right to ship your order in multiple packages (split shipments). This may occur due to:

  • Items being fulfilled from different warehouse or supplier locations.
  • Package weight or dimensional restrictions imposed by shipping carriers.
  • Varying product availability or processing timelines.

12.2 Separate Tracking

If your order is split into multiple shipments, you will receive a separate tracking number for each package. Shipments within a split order may arrive on different dates. Please ensure you have received all packages before contacting us about missing items.

12.3 Shipping Charges

You will not be charged additional shipping fees for split shipments. The shipping cost displayed at checkout covers the delivery of your entire order, regardless of how many packages are required.

13. ORDER MODIFICATIONS AFTER PLACEMENT

13.1 Modifying Your Order

If you need to modify your order (e.g., change the shipping address, change the product variant, add or remove items, or update your contact information) after it has been placed, please contact us immediately at contact.paleste@gmail.com with your order number and the requested changes.

13.2 Modification Limitations

We will make reasonable efforts to accommodate modification requests; however, we cannot guarantee that changes can be made once your order has been submitted for processing or fulfillment. If your order has already been shipped, modifications are generally not possible, and you may need to initiate a return after receiving the order (in accordance with our Return & Refund Policy) and place a new order with the correct details.

13.3 Order Cancellations

For information about cancelling your order before or after shipment, please refer to Section 9 (Order Cancellations) of our Return & Refund Policy.

14. SHIPPING DURING PEAK PERIODS, HOLIDAYS & PROMOTIONAL EVENTS

14.1 Peak Period Delays

During peak shopping periods — including but not limited to Black Friday, Cyber Monday, Christmas/holiday season, Valentine's Day, Mother's Day, Father's Day, Amazon Prime Day, back-to-school season, and other high-volume sales events — order processing times and shipping transit times may be longer than usual due to increased order volume, fulfillment capacity constraints, and carrier congestion.

14.2 Extended Processing Times

During these periods, our standard processing time of one to three (1–3) business days may be extended to three to seven (3–7) business days or longer. We will make reasonable efforts to communicate any anticipated delays on the Site, at checkout, or via email.

14.3 Carrier Delays

Shipping carriers (USPS, UPS, FedEx, DHL, etc.) also experience increased volume during peak periods, which may result in transit times that exceed their published estimates. Paleste is not responsible for carrier delays during peak periods, and we encourage you to place your orders early if you need delivery by a specific date.

14.4 No Guaranteed Holiday Delivery

We do not guarantee delivery by any specific holiday or date, including Christmas, Valentine's Day, Mother's Day, or any other occasion. If timely delivery is critical, we recommend selecting an expedited shipping method (if available) and placing your order well in advance.

15. SHIPPING RESTRICTIONS & PROHIBITED DESTINATIONS

15.1 Restricted Products

Certain products may be subject to shipping restrictions based on their composition, classification, or applicable regulations (e.g., products containing lithium-ion batteries may be subject to hazardous materials shipping regulations). We comply with all applicable federal, state, and carrier-specific regulations regarding the shipment of restricted products.

If a product in your order is subject to shipping restrictions that prevent delivery to your location, we will notify you and offer a full refund for the affected product.

15.2 Embargoed Countries & Sanctioned Destinations

In compliance with U.S. law, including regulations administered by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury and the Bureau of Industry and Security (BIS) of the U.S. Department of Commerce, we are unable to ship to countries, regions, or individuals subject to U.S. economic sanctions or trade embargoes. Orders placed with shipping addresses in embargoed or sanctioned destinations will be cancelled, and a full refund will be issued.

15.3 Carrier-Specific Restrictions

Individual shipping carriers may have their own restrictions regarding delivery to certain locations, addresses, or types of shipments. If the carrier is unable to deliver to your address, we will contact you to discuss alternative arrangements or issue a refund.

16. FREE SHIPPING PROMOTIONS

16.1 Availability

From time to time, we may offer free shipping promotions on qualifying orders. Free shipping offers, when available, are subject to the following terms (unless otherwise stated in the specific promotion):

  • Applicable shipping method: Free shipping applies to standard shipping only within the continental United States (the 48 contiguous states and Washington, D.C.).
  • Minimum order requirement: Free shipping may require a minimum purchase amount, which will be specified at checkout or in the promotional materials.
  • Exclusions: Free shipping does not apply to expedited, express, overnight, or international shipping unless explicitly stated. Free shipping does not apply to shipments to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations unless explicitly stated.
  • Combinability: Free shipping promotions may not be combined with other promotional offers, coupon codes, or discounts unless expressly stated.

16.2 Modification & Termination

We reserve the right to modify, suspend, or terminate any free shipping promotion at any time without prior notice. Free shipping offers are not redeemable for cash and have no cash value.

16.3 Return Shipping on Free Shipping Orders

If you return an item from an order that qualified for free shipping, the original outbound shipping cost is non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product). This means that while the return shipping is free (as described in our Return & Refund Policy), the original shipping value may be deducted from your refund at our discretion if the free shipping was contingent upon a minimum order value that is no longer met after the return.

17. RISK OF LOSS & TITLE

Title to and risk of loss for all products purchased from paleste.store passes to you upon delivery of the product(s) to the shipping carrier. This means:

  • Once the carrier takes possession of your package, Paleste is no longer responsible for any loss, theft, damage, or delay that occurs during transit, except as otherwise set forth in this Policy or our Return & Refund Policy.
  • Upon the carrier's confirmation of delivery (including delivery to your doorstep, mailbox, building lobby, reception, or designated delivery point), risk of loss transfers entirely to you.
  • Paleste's obligations are limited to ensuring that the correct product is properly packaged, labeled, and handed off to the carrier in good condition.

Notwithstanding the foregoing, we will assist you in filing claims with the carrier for lost or damaged packages and will work with you to resolve such issues in good faith, as described in Section 9 of this Policy.

18. FORCE MAJEURE & CARRIER DELAYS

18.1 Force Majeure

Paleste shall not be liable for any failure or delay in shipping, processing, or delivering your order where such failure or delay is caused by events or circumstances beyond our reasonable control ("Force Majeure Events"), including but not limited to:

  • Natural disasters (earthquakes, floods, hurricanes, tornadoes, wildfires, volcanic eruptions).
  • Severe weather conditions (snowstorms, ice storms, extreme heat).
  • Epidemics, pandemics, or public health emergencies.
  • War, armed conflict, terrorism, civil unrest, riots, or insurrection.
  • Government actions, orders, restrictions, sanctions, embargoes, or quarantines.
  • Strikes, lockouts, labor disputes, or labor shortages.
  • Supply chain disruptions, warehouse closures, or manufacturing delays.
  • Carrier service disruptions, suspensions, capacity limitations, or route changes.
  • Failures of transportation networks, telecommunications, internet services, or utility services.
  • Cyberattacks, system failures, or technology disruptions.
  • Port closures, border closures, or customs delays.
  • Any other event that is beyond our reasonable control.

18.2 Carrier-Specific Delays

Shipping carriers are independent third parties, and Paleste has no control over their operations, schedules, routes, staffing, or capacity. We are not responsible for any delays caused by the carrier after the package has been tendered to the carrier. Carrier delays may be caused by high volume, weather, mechanical issues, route disruptions, customs, or other factors.

18.3 Communication

In the event of significant shipping delays caused by Force Majeure Events or widespread carrier disruptions, we will make reasonable efforts to:

  • Post notices on the Site informing customers of the delays.
  • Update estimated delivery timeframes where possible.
  • Communicate directly with affected customers via email.

19. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PALESTE'S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS SHIPPING POLICY, THE SHIPMENT OF YOUR ORDER, OR THE DELIVERY OF PRODUCTS SHALL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL PALESTE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH SHIPPING, DELIVERY, OR ANY DELAY OR FAILURE IN DELIVERY, INCLUDING BUT NOT LIMITED TO:

  • LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES.
  • LOSS OF USE OR ENJOYMENT.
  • LOSS OF DATA.
  • PERSONAL INJURY OR PROPERTY DAMAGE (EXCEPT WHERE DIRECTLY CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT).
  • DAMAGES ARISING FROM RELIANCE ON ESTIMATED DELIVERY DATES.
  • DAMAGES RESULTING FROM STOLEN PACKAGES AFTER CARRIER CONFIRMATION OF DELIVERY.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF PALESTE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the fullest extent permitted by applicable law.

20. RELATED POLICIES

This Shipping Policy is part of a suite of policies that govern your use of our Site and the purchase of our Products. For complete information, please also review:

In the event of any conflict between this Shipping Policy and the Terms of Service, the Terms of Service shall prevail.

21. MODIFICATIONS TO THIS POLICY

We reserve the right to update, modify, or replace this Shipping Policy at any time, at our sole discretion, without prior notice. Changes will be effective immediately upon posting of the revised Policy on our website. The "Last Updated" date at the top of this page indicates when the Policy was last revised.

It is your responsibility to review this Shipping Policy periodically. Your placement of an order after any changes to this Policy constitutes your acceptance of such changes. The version of this Policy in effect at the time of your purchase will govern the shipping and delivery of that particular order.

22. CONTACT US

If you have any questions about this Shipping Policy, need assistance with a shipment, or have concerns about the delivery of your order, please contact us:

Paleste
Attn: Shipping & Customer Support

Email: contact.paleste@gmail.com
Website: https://paleste.store
Contact Page: https://paleste.store/pages/contact

Mailing Address:
1847 Commerce Avenue, Suite 204
Austin, TX 78701
United States

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM CST (excluding federal holidays)

We aim to respond to all inquiries within one to two (1–2) business days.